Returns & Refunds:
What is Oyeshisha Returns policy ?
"No Questions Asked Return Policy!" Though we strive to give you a great customer experience each time you shop with us, if at all you are not satisfied with your purchase, you can return your Order for a Replacement in 48 hours. We mean what we say! All you need to do is give us a call on +91 8828265853 or drop an email at support@oyeshishatrade.com within a period of 48 hours, from the date of receiving the product. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unused, unwashed and undamaged condition. C'mon that's just fair! *Please note that "Oyeshisha 48 hours Returns Policy" does not apply to Filter Tips, Filter Paper & any Glass Products .
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by Oyeshisha team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Some special rules for promotional offers may override "Oyeshisha 48 hours Returns Policy."
*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
How long will the return process take?
Once your return request has been placed with Customer Service, you have to send the product back to us on your own within a week and another 2 days to initiate replacement subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the replacements are initiated within 2 days after product inspection.
How will I receive my Refund?
a) If the customer get broken product, we will make replacement of the same product or broken part instead of Refund. Customer will not get refund in case of product brokerage..
b) If the payment was made by Credit Card or Net-Banking, we can either issue Oyeshisha Credits or reverse credit to the Credit Card or credit your Net-Banking account. Oyeshisha Credits can be utilized on a future purchase on the website.
c) If the payment made was by Cash on Delivery, we can either issue Oyeshisha Credits or Bank Transfer. Oyeshisha Credits can be utilized on a future purchase on the website.
d) If Oyeshisha Credits were used to make a purchase, refund will only be issued as Oyeshisha Credits. This can be utilized on a future purchase on the website.